Management system standards

Management system standards

ISO management system standards provide a model to follow when setting up and operating a management system. Like all our standards, they are the result of international, expert consensus and therefore offer the benefit of global management experience and good practice.

These standards can be applied to any organisation, large or small, whatever the product or service and regardless of the sector of activity.

The benefits of an effective management system include:

  • more efficient use of resources
  • improved risk management, and
  • increased customer satisfaction as services and products consistently deliver what they promise.

Audits

Audits are a vital part of the management system approach as they enable the company or organization to check how far their achievements meet their objectives and show conformity to the standard.

In order to help the auditing related to these standards, ISO has released ISO 19011:2011 providing specific guidance on internal and external management system audits.

ISO 19011:2011

Guidelines for auditing management systems

Abstract

ISO 19011:2011 provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit programme, auditors and audit teams.

ISO 19011:2011 is applicable to all organizations that need to conduct internal or external audits of management systems or manage an audit programme.

The application of ISO 19011:2011 to other types of audits is possible, provided that special consideration is given to the specific competence needed.